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Services 3

  • Pro. Guitar Setup & Service

    $55 or RM 220 / instrument (job fee for 6 strings electric guitar) Approximate time required: Between 3 to 4 hours max. ​ 6 String Electric Guitars - Vintage Tremolo, Bigsby Equipped, Trapeze Tailpiece, Stop Tailpiece/Tune-O-Matic, etc. (Fender Stratocasters, Fender Telecasters, Fender Jaguars, Fender Jazzmasters, Gibson Les Pauls, Gibson ES series, Gibson SGs, Gibson Firebirds, Gibson Flying Vs, Gibson Explorers, & etc.) ​ For 6 String Acoustic Guitars - Steel Strings & Nylon Strings (Martins, Gibsons, Taylors, most Classicals, & etc.) and other instrument categories, kindly please visit section under "Instrument Setup & Servicing"section at the Home page for pricing information. For other enquiries, kindly please Call / Whatsapp: 012-791-0075

  • Pro. Guitar Music Lessons

    $75 or RM 300 / Month for four 60 min. sessions (4 x 60 mins) / month ​ FOR BEGINNER TO ADVANCED LEVEL PLAYERS (teenagers & adults are preferred) Folk guitar, blues, pop, jazz genres. The syllabus also covers acoustic guitar strumming, fingerpicking, and other techniques. ​ Specializing in Electric Blues & Rock guitar soloing with emphasis on Chicago & British styles. ​ Lessons are held at our comfy, air conditioned Sri Putramas II Clubhouse Lounge. ​ Fees are due by 1st lesson of every fresh month. Appreciate your understanding. For more information, Call / Whatsapp: 012-791-0075

  • Pro. Basic Guitar Appraisal

    Appraisals are available by sending us via email the following: ​ Front and back photos of the instrument (required). Additional photos can be uploaded in order to include detailed photos if necessary. Please limit file size to 25MB. Serial number Description of modifications, repairs and other issues not apparent from photos Mailing address Email address ​ Upon completion, a copy of the appraisal will be sent to you by email and the original appraisal will be sent via Poslaju National Courier / FedEX.

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Pages 51

  • Store Policies | Kuala Lumpur | TC Music Enterprise

    TC MUSIC ENTERPRISE TERMS & POLICIES / TERMS & CONDITIONS ​ ​ This website is owned and operated by TC MUSIC ENTERPRISE (herein referred to as “TC MUSIC ENTERPRISE /we/our/us”). THESE TERMS & POLICIES / TERMS & CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT https://www.terencechong.com AND ALL ITS RELATED SUB PAGES. KINDLY PLEASE READ THESE TERMS & POLICIES / TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING THIS WEBSITE AS A USER (REFERRED TO AS “YOU/YOUR”) YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS & POLICIES / TERMS & CONDITIONS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO PLACE ANY ORDER(S) FROM US. IF YOU DO NOT ACCEPT THESE TERMS, KINDLY DO NOT USE THIS WEBSITE. ​ ​ A. SELL, TRADE, or CONSIGN ​ We buy instruments outright, trade for instruments and take instruments in on consignment (see ACQUISITION & CONSIGNMENT). Please contact us at (+60) 12 791 0075 or tcmusicenterprise@gmail.com to discuss an instrument you wish to sell or trade. Please DO NOT SHIP any instrument to TC Music Enterprise without prior authorization. ​ B. INSTRUMENT DESCRIPTIONS ​ We use the following terms to describe the cosmetic condition of our vintage and used instruments: New (N), Mint (M), Excellent (EXC), Very Good (VG), Good (G), & Fair (F). In applying these descriptions, we take the age and availability into consideration. All instruments are structurally stable and in good playing order unless otherwise clearly specified. We do not normally handle instruments with below average or poor playing condition. Some instruments have been repaired, but space prohibits a complete description of all work. If you would like an in-hand description of any instrument, please call us Tuesdays - Sundays from 12:00pm to 8:00pm (GMT +8:00 MLY). ​ C. ORDERING INFORMATION ​ 1. Order by our in-store messaging system, email, or by telephone. We have an average to high inventory turnover rate, so please send no money until we have confirmed the instrument is still available and is on hold for you. An instrument on hold for you will not be sold to anyone else at any price, so do not ask us to hold an instrument for you unless you are definitely buying it. We will hold an instrument for 24 hours for our customers located in Malaysia, or 72 hours for international customers; only to allow time for your payment to arrive. If your payment does not arrive on time, the instrument will be put back into active inventory and we will be unable to accept anymore orders from you in the future. 2. To make payment (i. via our website). Unless otherwise stated, all prices displayed ($) are in the currency of USD (United States Dollars) only. Bank Telegraphic Transfer / Bank Wire or Major Credit Cards (via Paypal) are accepted. All bank charges / fees are to be borne by the buyer. As the bank transfer charges / fees differs from each bank, please be so kind as to contact your local bank if you would like to know it beforehand. In addition, please note that it takes approximately 2 - 7 business days in order for us to confirm your payment once it has been arranged by Bank Telegraphic Transfer. ​ (ii. via local meet up). If you are in town and would like to meet up face-to-face for the purchase; COD or major credit cards or debit cards are accepted. Domestically issued credit cards or debit cards add 2.5% fee, and internationally issued credit cards or debit cards add 3.0% fee. We can also accept payments through Ali Pay services. Any additional associated fees involved in the transaction (if any) are to be borne by the purchaser. All credit cards or debit cards' transactions including all cash transactions are accepted in the currency of Malaysia Ringgit (MYR) only. As such, items in our online store which are priced in the currency of USD shall be converted to MYR first, according to the daily international foreign exchange (Forex) rate determined by TC Music Enterprise. 3. Partial payment. A deposit of 30% of the price of an instrument may be made within the initial hold period, with the balance due in full in 15 days. Deposits are non-refundable and instruments are not returnable when payment is made this way. We reserve the right at our discretion to forfeit the deposit and/or the instrument should the balance is not settled in full within 15 days. Bank Telegraphic Transfer / Bank Wire Details CIMB Bank Berhad 13491-P (Solaris Mont Kiara Branch) Bank Account No.: 8007-7007-31 15-1 Jalan Solaris Account Name: TC Music Enterprise Solaris Mont Kiara Bank SWIFT Code: CIBBMYKL 50480 Kuala Lumpur MALAYSIA ​ Phone: (+60) 3 6203 7743 Fax: (+60) 3 6203 7753 Website: CIMB Malaysia 4. Your instrument will be shipped only when payment in full is received. If we expect any delay in shipping, we will try to let you know when you place your order. Generally instruments are shipped within the next available business day of receipt of payment unless otherwise specified. ​ D. INTERNATIONAL SALES - INSTRUMENTS WITH BRAZILIAN ROSEWOOD, SHELL PRODUCTS & OTHERS ​ Because of international agreements governing the transportation of certain species of wood and shell products across international borders, the following conditions apply to any instrument sold by TC Music Enterprise and shipped to anywhere in the world other than a Malaysian address. Brazilian Rosewood: Please note we will NOT be able to internationally ship guitars using Brazilian Rosewood, Cocobolo, and other species listed under the stricter Appendix I, and models made or imported after January 2nd, 2017. Shell Products: There may be additional charge to cover the cost of permit fees. This includes frequently used mother of pearl and abalone inlays. *For USA Purchasers: The United States Fish and Wildlife Service (USFWS or FWS) is an agency of the federal government within the U.S. Department of the Interior dedicated to the management of fish, wildlife, and natural habitats. Every instrument containing shell product (Abalone, Mother of Pearl, etc) comes with a $125 US Fish and Wildlife processing fee and the requirement to fill and complete a number of pages of forms in order to clear this guitar legally into the USA. To all USA Buyers, kindly be informed of this requirement. ​ Others: The Convention's Appendices I, II, and III are dynamic and is constantly being updated to include over-exploited species. Similarly, any new endangered species falling into any of these Appendices are also subjected to CITES certification before any international shipment can commence from our side. As for the above two scenarios, there may be additional charges to cover the cost of permit fees arising from endangered species in those lists too. TC Music Enterprise wants to be certain that all international regulations are met so there is no potential for legal issues to taint your enjoyment of an instrument purchased from us. Though shipment delays as a result of these international agreements are beyond our control, we will make every effort to get your instrument to you safely and in as timely a manner as possible while still conforming to governmental policies and procedures. Due to import regulations set by each individual country, sales/shipments of instruments with pearl, and/or others will be evaluated on a case-by-case basis. We appreciate your understanding. ​ For more information please check the following link: CITES International . ​ Some countries may also require a CITES import permit as well as the export/re-export permit which will have to be obtained by the customer. Please check with your local authorities in charge of CITES for further information. ​ E. DELIVERY SERVICES For domestic courier services, we typically use Poslaju National Courier by Pos Malaysia Berhad. Their delivery progress is trackable via their website: Poslaju Malaysia . Delivery nationwide within Malaysia usually takes between 2 to 3 business days. Shipments to Sabah & Sarawak may require longer delivery time than norm. Additional insurance coverage for the consignment is available upon request. Our international freight services are typically handled by FedEX unless otherwise specified by Buyers / Importers / Consignees / Customers, or by any other special circumstances. FedEX International Economy Air shipments would normally require between 5 to 6 business days to arrive in major cities around the world. Expedited international delivery services are available if necessary at additional premium costs (typical expedited global delivery time is between 2 to 3 business days). These are normally the expectations sans any unforeseen delays such as from Customs inspections, remote and less-accessible locations (out-of-delivery-area postal codes), rush-holiday seasons, weather conditions, the general world political situation, natural disasters, pandemics, and etc. The status of the package is fully trackable via FedEX . All consignments sent via FedEX are represented in the commercial invoice as per actual item description and its condition. They will also be insured based on their declared values on the shipping manifest. TC Music Enterprise reserves the right to engage with the courier services of other available companies other than Poslaju National Courier & FedEX as and when the circumstances necessitate. In such case, the Buyer / Importer / Consignee / Customer may be notified accordingly subject to the nature of the courier service change. ​ Due to concerns of high humidity and long voyage time on delicate musical instruments and amplifiers, we do not encourage ocean freighting. However, if Buyers / Importers / Consignees / Customers must insist, TC Music Enterprise will hold no responsibility onto any untoward malfunctioning or deterioration to their instruments even if the damages are indirectly related to this form of goods shipment. For all purchases made via Paypal, your items will be shipped to your Paypal registered shipping address only. Request for delivery to non Paypal registered shipping address will not be entertained. Do take note.​ F. RETURNS, REFUNDS, & EXCHANGES (Eligible Products Only!) ​ Returns & refunds (eligible products only! - please enquire upon before purchasing) are accepted provided that they are being reported or notified to us formally within 24 hours of receiving the delivered product. This normally applies to most of the products which we carry, unless they are otherwise specified (such as special order items or pre-ordered items). Exchanges are accepted for similar value items (restocking fee & shipping costs below applies). Naturally, additional top-up is required for exchanges which involve higher value item in our current inventory. As a formal method, kindly do email or message us directly within the specified time frame for any returns or refunds that you wish for us to process. You must first obtain approval or consent from TC Music Enterprise prior to sending the return item(s) back to us. Please do NOT ever attempt to return product(s) to us without a prior authorization from us. Doing so will revoke your return privilege and we reserve the right to NOT accept the return delivery from you. On top of that, we will also NOT provide you with any refund if you resort to such despicable tactics. No exceptions to the rule. Thanks! All approved returns shall be inspected for any differences vs. their original delivery conditions before your refund or exchange can be processed. If approved returns are found to have any differences, i.e. damages, altered from their initial delivery state, and etc., then the final refund shall also be subjected to appropriate additional monetary deductions in addition to the other associated costs of the return tabulated below: 1. Buyers / Importers / Consignees / Customers are solely responsible for all the return shipping costs, including sometimes the cost of re-export permit(s) - *CITES, etc., all incoming custom duties, import duties, GST, VAT, import permits, licenses and etc. back into the Seller's country (no exceptions). Should for some reason the consignment is being held back by Authorities and/or impounded permanently at any stage of the return, including at other transit points or at the Seller's country (including the consignment being damaged, destroyed, etc.), even by no fault of the Buyer or the Seller, refund will be withheld without exception and will never be released. *Accordingly, by shipping back / returning an instrument internationally, you acknowledge that TC Music Enterprise has informed you of the potential prohibitions set forth in CITES. AS SUCH, YOU AGREE TO ACCEPT AND ASSUME ANY AND ALL RISKS, INCLUDING FINANCIAL LOSS, INJURY, DAMAGE, DESTRUCTION OR CONFISCATION OF YOUR PROPERTY DUE TO VIOLATIONS OF CITES. YOU AGREE THAT YOU HAVE CAREFULLY READ THIS PROVISION AND HEREBY RELEASE ANY AND ALL CLAIMS AGAINST TC MUSIC ENTERPRISE RELATED TO FINANCIAL LOSS, INJURY, DAMAGE, DESTRUCTION OR CONFISCATION OF YOUR PROPERTY DUE TO VIOLATIONS OF CITES AND AGREE TO HOLD TC MUSIC ENTERPRISE AND ITS OFFICERS, EMPLOYEES AND AGENTS HARMLESS AGAINST ANY SUCH CLAIMS. YOU ACKNOWLEDGE THAT THIS IS A COMPLETE RELEASE OF LIABILITY AGAINST TC MUSIC ENTERPRISE WITH RESPECT TO CLAIMS ASSOCIATED WITH CITES. 2. All returns restocking fee: 15% of product cost + all shipping costs (non-negotiable). TC Music Enterprise normally inspects and reverts back on the status of return items to buyers within 24 hours upon receiving the return item. We do encourage ALL Buyers / Importers / Consignees / Customers to ask as many questions as they would like to before committing to a purchase. We will gladly and duly answer them to the best of our knowledge and in a truthful and ethical manner. In the unfortunate event that a consignment is forcefully being returned (refused delivery) by the Buyer / Importer / Consignee / Customer after payment has been made, for justifications such as refusal / ignorance to be responsible for Customs import duties and taxes, refusal / ignorance to apply for import permit(s), and for all other reasons, a refund would NOT be entitled to the Buyer / Importer / Consignee / Customer or to any indirect source(s) as well. We therefore encourage you to read and agree on our store policies before committing to purchase from us. TC Music Enterprise is a bona fide dealer and we welcome genuine and honest buyers the same. We thank you for your kind understanding. ​ Kindly be informed that all deposits paid for service(s) rendered fees such as; guitar music lessons, guitar setup & service jobs, and other services offered are non-refundable under any circumstances. ​ G. BUYER'S / IMPORTER'S / CONSIGNEE'S / CUSTOMER'S RESPONSIBILITIES Buyers / Importers / Consignees / Customers are solely responsible for ALL forms of taxes, import duties, license & permit fees, etc. incurred for their imported consignments by the relevant authorities. Buyers / Importers / Consignees / Customers are also advised to periodically check on the laws of their respective countries to ensure full legal compliance and to avoid unnecessary delays possibly from ignorance. ​ Federal laws in most countries prohibit the falsifying of merchandise description and commercial values in shipping documents, commercial invoices, and etc. We therefore appreciate all Buyer's / Importer's / Consignee's / Customer's kind understanding and respect of this ruling when placing your orders with us. All items sold by TC Music Enterprise will be declared at actual selling price added with insurance and shipping cost. Kindly please refrain from asking us to declare consignments as 'gifts' or 'presents'. At TC Music Enterprise we believe in doing long term business by obeying law and order at all times. We expect the same etiquette from our customers as well. While we always do our level best to provide the most comprehensive manifest to accompany our shipments, there has been some instances from past experience that packages are delayed beyond our control, notably by Customs. For this we ask for the Buyer's / Importer's / Consignee's / Customer's continued patience and understanding and to cooperate and provide additional information, etc. as and when required to. This will help accelerate the progress of the shipment and to cut down on any more further delays or red tapes. When receiving consignment from the courier delivery person, visible damage(s) to the shipment should be quickly informed (best on the spot) to the delivery person or courier company itself. In extreme cases, you are advised to open the package in front of the delivery person to confirm the extent of the physical damage to the consignment. If this is confirmed, Buyers are to inform the delivery person or the courier company immediately and have them note the damage. ​ All insurance claims for the shipment (damaged, lost, etc.) are the responsibility of Buyers / Importers / Consignees to pursue with the appointed logistic company / companies. ​ Please track your shipments to be aware of Customs processing and delivery statuses. Buyers / Importers / Consignees / Customers are fully responsible and accountable for clearance of their consignments once shipment has been initiated by our side. This may include the responsibility of appointing **Custom Brokers in certain countries. ** Additional brokerage fees may apply and is always to be borne by Buyers / Importers / Consignees / Customers. ​ Buyers / Importers / Consignees / Customers are deemed to have read, understood, and agreed upon all the terms and policies and terms and conditions stipulated above once payment is made (either partial or in full amount). ​ H. OTHERS ​ All American made products being re-exported back to the USA by TC Music Enterprise will be accompanied by the following declaration (or equivalent form) in addition to the regular Commercial Invoice, AWB, and others.: ​ " DEPARTMENT OF THE TREASURY UNITED STATES CUSTOMS SERVICE DECLARATION FOR FREE ENTRY OF RETURNED AMERICAN PRODUCTS " We will accompany shipments of products made in the USA to Australia with a AUSFTA statement of origin which may entitle those products exempt from duties (not taxes). ​ We will accompany shipments of products made in the USA to Canada or Mexico with a NAFTA statement of origin which may entitle those products exempt from duties (not taxes). ​ Applicable to other countries with FTA with the United States of America such as South Korea, Singapore, and others. Please enquire upon to see if your country qualifies. ​ All of our initiatives above serve to assist in the smooth clearance of your products by providing a holistic and detailed manifest of the shipment to the relevant Authorities in your respective countries. They may also be beneficial sometimes in terms of reduced or exemption of tax / duty / license & permit fees. ​ Kindly be reminded however that despite our pro-active measures above, all Buyers / Importers / Consignees / Customers must understand that the final decision of imposing all forms of taxes, import duties, license & permit fees, etc. still lies under the jurisdiction and at the pleasure of the Customs Authority / Other Authority in your respective countries. Their decisions in most cases are irreversible and should be respected. ​ Therefore, it is not a guarantee by TC Music Enterprise that our pro-active support above will automatically enable your taxable / dutiable / etc. consignments to pass into your respective countries either tax / duty / etc. free or at reduced tax / duty / etc. at any present time. ​ Rules about uncollected goods - If a Customer leaves their good(s) with us for more than 6 months after being told they are ready, they are uncollected goods. This includes goods left for: ​ a. repairs b. inspections c. storage d. any other reasons ​ Uncollected goods will usually be disposed off by selling in order to recover costs such as: ​ i. reasonable storage ii. advertising iii. insurance I. CODE OF CONDUCT TC Music Enterprise maintains a strict policy against discrimination, harassment and inappropriate sexual conduct of any kind on any of TC Music Enterprise's websites. Your access to any and all areas of concern is conditioned on your adherence to this policy. TC Music Enterprise retains the right to report to the relevant Authorities any user(s) who violates this policy. Such determinations will be made in the sole discretion of TC Music Enterprise and may be implemented without warning or the ability to cure. J. GOVERNING LAW & JURISDICTION This Agreement shall in all respects be interpreted and construed with and by the Federal laws of Malaysia and exclusive jurisdiction and venue in Kuala Lumpur, Malaysia courts only for all products and/or all services provided within Malaysia and The Rest of The World (excluding The United States Of America). ​ This Agreement shall in all respects be interpreted and construed with and by the Federal laws of The United States District Court For The Western District Of Washington and exclusive jurisdiction and venue in Seattle, Washington courts only for all products and/or all services provided within The United States Of America. ​ TC Music Enterprise thanks you for your time reading, understanding, and agreeing to these terms and policies / terms and conditions of our store and business. ​ PRIVACY POLICY ​ A. GENERAL STATEMENT We respect your privacy and we are committed to protecting it because privacy and consumer trust are important to us and we want you to feel confident about the privacy and security of your personal information. We hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. Please read this privacy policy carefully. If you are visiting any of our websites or using any our services, by continuing to do so, you indicate your agreement to the use of your personal information as set out in this privacy policy. If you disagree, you shall cease visiting our websites. We will constantly update, if necessary, on this privacy policy statement, and you shall take steps to periodically visit our privacy policy statement. B. WHAT ARE THE PERSONAL INFORMATION THAT WE COLLECT FROM YOU? When we refer to "Personal Information" in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. When you visit TC Music Enterprise we will not collect any personal information about you unless you provide it to us voluntarily. “Personal information” refers to any information that identifies or can be used to contact or locate you such as name, address, telephone number, and e-mail address. If you opt not to provide us with personal information you can still access our website but certain features that require registration may be unavailable (for example email alerts, online updates etc) C. HOW DO WE COLLECT YOUR PERSONAL INFORMATION? A "cookie" is a small text file or text identifier that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a different types of cookies. A "session" cookie is stored only in your computer's working memory (RAM) and only lasts for your browsing session. When you close all your browser's windows, or when you shut down your computer, the session cookie disappears forever. Users may be directed to related companies or subsidiaries of TC Music Enterprise via banner ads or site links. Ads or site links that are placed by TC Music Enterprise use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from the user. D. HOW DO YOU DISABLE COOKIES? Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. You can disable cookies to which such guidance is provided in your chosen browser’s manual. E. HOW DO WE USE THE PERSONAL INFORMATION? i) The Personal Information which we gather from you is intended to be used in the ordinary course of our business including the provision of our products and services to you as requested. The use may also extend to other purposes, among others; to comply with legal requirements, in areas involving public interest, responding to your comments, or requests for information to prepare demographics concerning our customers’ use of our products and services, as well as to offer additional products or services that we believe, may be of benefit to you, and be made available to our third party vendors, advertisers, affiliates or relevant third parties in aggregate or in demographic form. ​ ii) The information you provide us is used to improve the services we provide to you and help us to fulfill a site user request such as mailing a brochure, lead generation, sending marketing or promotional materials including e-mails or other information. This information is collected and stored in a manner appropriate to the nature of the data and is used to fulfill your request. ​ iii) Please contact us if you do not wish to share your information with any other entities, or you do not want to be solicited for products or services offered by TC Music Enterprise, or entities it provides information to. ​ iv) We do not use this information to: identify individuals visiting our website; or analyze your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or track any Internet searches which you may make while on our website. v) We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Personal Data Protection Act 2010 to keep the information secure. F. FOR HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION? The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed. G. HOW DO WE PROTECT YOUR PERSONAL INFORMATION? We take appropriate organizational and technical security measures to protect your data against unauthorized disclosure or processing. We use a secure server to store the information you give us when you register. Please be assured that this information is kept safe, and we do not share it with others. What if you wish to change the personal information, or have a complaint to lodge or have any form of enquiries relating to the collection of the personal information? You may contact TC Music Enterprise directly via email or via in-store messaging function. NOTE: TC Music Enterprise [ Company Registration: 201503227178 (002463400-P) ], with its registered office at Royal Domain - Sri Putramas II, Jalan Putramas Off Jalan Kuching, 51200 Kuala Lumpur, Wilayah Persekutuan, Malaysia is an active Company and Business registered with the Companies Commission Of Malaysia and was incorporated in Kuala Lumpur, Malaysia since August 17, 2015. ​ TC Music Enterprise's overseas branch resides at Tukwila, Washington, The United States of America. ​ These terms and policies / terms and conditions are valid and in effect as of April 4, 2021. They are subject to changes from time to time as and when deemed necessary without prior notice.

  • Pro.Guitar Setup & Service | Kuala Lumpur | TC Music Enterprise

    Pro. Instrument Setup & Service (wef. 1 Jan 2021) Electric Guitars - Hard Tail, Vintage Tremolo, Bigsby Equipped, Trapeze Tailpiece, Stop Tailpiece / Tune-O-Matic, Maestro Vibrolla, Floyd Rose, and etc. (Fender Stratocaster, Fender Telecaster, Fender Jaguar, Fender Jazzmaster, Gibson Les Paul, Gibson ES series, Gibson SG, Gibson Firebird, Gibson Flying V, Gibson Explorer, Gretsch, Paul Reed Smith, Rickenbacker, Hamer, The Heritage, Ibanez, Epiphone, Yamaha, Hofner, Cort, & most other makes.) Acoustic Guitars - Steel Strings & Nylon Strings (Martin, Gibson, Taylor, Guild, Adamas, Ovation, Yamaha, Epiphone, and most other makes of Classicals, Archtops, & etc.) Bass Guitars - Electric & Acoustic types (Fender Precision, Fender Jazz, Gibson EB-3, Gretsch Electromatic, Vox Phantom, Rickenbacker, Yamaha, most other makes of 4 Strings, 5 Strings, & 6 Strings) Mandolins & Ukeleles - Electric & Acoustic types (Gibson, & etc.) Others - Let's see what you got... Kindly enquire within! OUR 7 POINTS PRO. SETUP & SERVICING JOB SCOPE : A. Basic cleaning, conditioning / oiling, scratch removal, & polishing: 1. Body cleaning; detailing, conditioning, fine-scratches removal (best effort) & instrument polishing. 2. Fingerboard cleaning & conditioning with premium grade lemon-oil (rosewood, ebony, pau ferro & other dark wood variants only. Maple fingerboards will not receive this lemon oil conditioning, as it is not a recommended treatment). 3. Basic frets cleaning & polishing. B. Restringing: Fresh pack of strings is provided FOC with this package: 1. Electric guitars: Your choice of D'Addario USA or Ernie Ball USA: 9 - 42 or 10 - 46 string gauge sizes available all year long. For any other brands & gauges, kindly request upon. We normally use Nickel on Steel type strings for electric guitars. However, other special requests such as F lat Wound strings or Pure Nickel Steel strings are also available for additional surcharge only to cover cost of the strings. Kindly enquire within if you're interested in using other types of string technologies for your instrument. This is subject to stock availability. 2. For acoustic steel strings, we generally stock Phosphor Bronze or 80/20 types by D'Addario or by Martin Guitars. 3. Coated strings such as Elixir or D'Addario's, and others will generally have a surcharge of between *RM60 - RM70 that applies. 4. We also cater for 12 string guitars, bass guitars, mandolins, and ukuleles. Kindly enquire within for more info. * If you require only restringing job, the labor charge is a flat RM30 for all types of instruments listed below (refer table no.1 to no.13). The cost of the fresh pack of strings to be installed is per retail pricing set. Basic fingerboard cleaning & lemon oil conditioning applies for the suitable fingerboard type of the instrument. Kindly refer to point A.2. above. C. Playing action setup (bridge / saddle, & nut), strings intonation, pickups height adjustment, compensation, fine-tuning, neck evaluation & adjustment of relief, all with our professional tools and gauges. D. Basic hardware check & cleaning (bridge, tail-piece, tremolo, nuts, tuners, pickguard, and etc.), and diagnosis*. E. Basic electronics check & cleaning (pickups, vol. pots, tone pots, capacitors, resistors, switches, etc.), and diagnosis*. F. General advice on tone improvement & upgrades* (wherever necessary) G. A service job completion report will be provided for each instrument as service record for future reference and benchmark. * Subject to further revision without prior notice(s) PRO. FRETS SERVICING & MAINTENANCE JOB SCOPE: 1) Frets levelling / Spot levelling 2) Frets crowning 3) Frets edge bevelling 4) Frets edge dressing 5) Frets cleaning & polishing The cost for the Pro. Frets Servicing & Maintenance Job Scope is an additional RM160 flat charge on top of our 7 Points Pro. Setup & Servicing Job Scope (as per pricing table listed above). The Pro. Frets Servicing & Maintenance Job Scope is a compulsory package deal together with the 7 Points Pro. Setup & Servicing Job Scope (i.e.: The Pro. Frets Servicing & Maintenance Job Scope cannot be opted or selected on its own ). This is because our 7 Points Pro. Setup & Servicing Job Scope is usually the final tuning process which will integrate and provide the best combined results from the Pro. Frets Servicing & Maintenance Job Scope done in tandem. This marriage shall then provide you with the best blend of your instrument's playability, comfort, feel, and tone optimisation all under one big equation. PRO. REFRETTING JOB SCOPE: If your instrument needs complete refretting work, kindly please contact us directly for an evaluation and quote on the refretting job scope. ELECTRICAL INSTALLATIONS, TROUBLESHOOTING & REPAIRS: Electric guitars wiring work scope (including troubleshooting and repairs): a. Pickup installation (upgrading / one to one replacement) - * no routing required, etc. b. Installation of potentiometer (including Push-Pull or Push-Push type) c. Capacitor upgrade / replacement d. Treble bleed circuit installation e. Pickup coil-splitting circuit installation f. Pickup parallel circuit installation g. Pickup phase inversion circuit installation h. 3 way toggle switch installation (one to one replacement) i. 3 way blade switch installation (one to one replacement) j. 5 way blade switch installation (one to one replacement) k. Output jack installation (one to one replacement) l. Others (kindly enquire upon) I. Labor Cost (by using your own supplied components / parts) : Flat rate of RM 120 per instrument ( for any of the ONE jobs listed above from a. to k. only ). II. Labor Cost (using our supplied components / parts, and/or by purchasing any of the other products or services that we offer here, but our supplied components / parts are separately charged) : Flat rate of RM 100 per instrument (for any of the ONE jobs listed above from a. to k. only ). III. Labor Cost for troubleshooting & repairs only (no hardware and / or components are involved) : Flat rate of RM 120 per instrument (minimum charge) - typically involving basic rewiring / soldering / electrical circuit rectification works only (for any of the ONE jobs listed above from a. to k. only ). IV. Labor Cost for complete / full re-wiring (by using your own supplied components / parts) : Flat rate of RM 200 per instrument (minimum charge) - typically involving total electrical circuit overhaul i.e. 2 or more components of the instrument's electrical circuit are required to be changed, replaced, or repaired. *Refer to VII below for active electronic circuits conversion. V. Labor Cost for complete / full re-wiring (using our supplied components / parts) : Flat rate of RM 180 per instrument (minimum charge) - typically involving total electrical circuit overhaul i.e. 2 or more components of the instrument's electrical circuit are required to be changed, replaced, or repaired (all our supplied components / parts are separately charged). *Refer to VII below for active electronic circuits conversion. VI. Labor Cost for handling of any types of semi-hollow / hollow body guitars requiring any form of electrical works above (a. to k.): Surcharge of additional RM 80 per instrument (in addition to Options a, b, or c mentioned above). This extra handling cost corresponds to similarity of a ' key-hole' surgery for these types of guitars, where accessing the wire-harness, potentiometers, switches, and output jacks are usually done very carefully and precisely via the small pickup cavities or through one of the 'f-holes'. VII. For passive to active pickup systems conversion, kindly contact us for further assessment and labor cost estimates. This is as each installation will be unique between instruments to instruments. We welcome enquiries from other musical establishments as well (music retail stores, jamming & recording studios, music schools, and etc.) Kindly please contact us for Corporate rates. Notes: i. All additional part(s) replacement and its associated labor charges at additional cost. ii. Depending on complexity of the job or no. of instruments involved, instruments are usually completed within the same day in our premises. More challenging jobs may require extended hours, and should be mutually agreed upon by both parties before start of the job. Transportation & logistics charges apply for redelivery of instrument to our customers. iii. We allow up to a maximum of 30 days for instrument collection after setup/service/repair work is completed. Uncollected instruments after this period will come with additional late collection charge of RM10 per day or at the discretion of TC Music Enterprise, until the instrument is collected. Therefore, please collect your instruments on a timely basis. Thank you. " Happily serving all Collectors & Players alike! " Our setup and service will provide your instrument(s) with a comfortable "broken-in" feel and ensures optimal playability and stability, in addition to a clean and polished groomed look Call / Message (60) 12 791 0075 for more details

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